Grizzly Tools are thrilled to report a heart-warming customer satisfaction success story. After returning to BBC Gardeners’ World Live at the NEC in Birmingham this year, they have received delightful feedback from a customer who purchased one of their products at the event as the result of a special promise.
The internationally acclaimed event was extra special this year due to Gardeners’ World Jubilee festivities, celebrating fifty years of gardening expertise and innovation. The crowds were lively and there were determined shoppers aplenty; stands are guaranteed passing trade but it’s the shoppers that head to the show with specific purchases in mind that really test the salesmanship of the retailers.
Mike from Shrewsbury attended BBC Gardeners’ World Live with a specific purchase in mind, hopeful that he’d come across the right product for the job at one of the very many garden tool brands on offer. He was on a mission to find a water pump with adequate pressure to do the rather large-scale task he had on his hands at home. Arriving at the Grizzly stand, Mike was greeted by the MD Danny Strollo and they discussed the products on offer; unconvinced that the TSP 550K would work best, Danny suggested that Mike take the product home today at the extra special show discount rate and if he found that it wasn’t quite right, Grizzly Tools promised to replace it with the TSP 1100 INOX, their larger model of water pump at no extra cost.
This indeed turned out to be the case and Mike called up to arrange collection and delivery of the larger pump. With “nothing but praise” for Grizzly, Mike said that it was incredibly “unusual for a business to go to the lengths [they] did to keep me happy” and for the company to have given its word and stand by it, was “deeply appreciated”.
Grizzly hopes to inspire brand loyalty by going the extra mile for their customers and people like Mike who gratefully claim that he will consider Grizzly first for “all future tool-related purchases”. It’s nice to be nice and it often pays too!
Sample Grizzly’s brilliant offering for yourself, enjoy their unrivalled quality products and effective marketing by becoming a Grizzly dealer today: get Grizzly and see the difference!
Grizzly Tools manufacture quality power tools for every gardener; sold across Europe for over 20 years, the brand is well established and trusted by tradesmen and humble home gardeners alike. If you’d like to speak to Grizzly Tools about their range of products, please give Shnayde a call on 0845 683 2670.